Cyber Controller Troubleshooting Guide download pdf (Page 24)

24 | C y b e r - R a i n X C I S m a r t I r r i g a t i o n C o n t r o l l e r T r o u b l e s h o o t i n g G u i d e

Access Point

Access Point Is Not Connected/Not Found

After installation of the Cyber-Rain software, the following message may be encountered:

The following steps should be followed to resolve this issue:

1. Make sure that the Access Point (AP) is plugged into a USB port and receiving power. When the AP is plugged in, an orange LED should light up on

the AP. Periodically other lights may illuminate; this is done during times of data transmission and is a normal occurrence. If all of the lights are

continuously flashing see the Access Point Flashing section of this guide.

2. The Access Point must be using the same USB cord that was provided by Cyber-Rain. This USB cord can provide more power than standard USB

cords.

3. Make sure that the access point is plugged into a POWERED USB port. Many external USB hubs are unpowered, which cannot be used. Similarly, the

front USB port of a desktop computer often acts as an unpowered hub. Do not use this port to plug in your access point. Usually the best port is

directly on the back of a desktop computer. If using a laptop any port on the side will work as should all receive adequate power.

4. If the Access Point still cannot be detected, first unplug then plug back in the access point. If this does not work reboot the computer.

5. Sometimes a computer’s BIOS can disable USB ports by default. An advanced user can check the BIOS of the computer to make sure that all of its

USB ports are enabled. Advanced users can also check to make sure all USB ports are enabled and operational in Windows Device Manager. Contact

Cyber-Rain Technical Support for assistance if the access point is still not detected.

Poor Signal Strength

Signal strength is indicated by the blue lights on the access point. These lights can be seen when the access point is first plugged in, and whenever the access

point communicates with the controller. When the access point is not in use the lights remain off. The number of blue lights indicates the strength of the signal:

 0-1 light indicates low signal strength.

 2-3 lights indicate good signal strength.

 4 lights indicate excellent/maximum signal strength.