Cyber Controller Troubleshooting Guide download pdf (Page 32)

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Remote Scheduling

Remote Scheduling won’t allow me to create a New Account

Before Remote Scheduling can be used, a new customer account must be created on the Cyber-Rain website. Visit the Remote Scheduling Login Page and click

“Create a Customer Account” to begin. Refer to the following instructions if problems are encountered when trying to create a new account:

1. Enter a User Name. Try to make it unique in case someone else has your same name. This is case sensitive (A is different than a).

2. Create a secure password. The password must be at least 7 characters long. It must contain alpha characters (e.g. a, b, c…), numbers (e.g. 1, 2, 3…) and

one non-alphanumeric character (e.g. !, @, #, $...).

3. The Confirm Password field must contain the exact same password that was given above in the Password field.

4. Enter the e-mail address that you would like Cyber-Rain to use to contact you.

5. Enter a Security Question. Example: “What is your mother’s maiden name?”

6. Enter the Security Answer, which is the answer to the previous question. This will be used if you forget your password.

7. Click the Submit button. If you still cannot create an account, contact Cyber-Rain Technical Support.

Cannot Log Onto Existing Cyber-Rain Account

To log onto your Cyber-Rain Remote Scheduling account, visit the Cyber-Rain website’s Remote Scheduling Login Page. Or clicking Login at the top right of the

www.cyber-rain.com website.

If you cannot log onto an existing account, follow these instructions to resolve the issue:

1. Type in your User Name including any spaces you may have used.

2. Type in your password. Remember that the Cyber-Rain website requires that the password contain at least 7 characters, a letter (e.g. a, b, c…), a number

(e.g. 1, 2, 3…) and one non-alphanumeric character (e.g. !, @, #, $...). If you have forgotten your password, click “Forgot my Password”.

3. Click Login.

4. If you still cannot log in, contact Cyber-Rain Technical Support. It is possible that your account has been locked. This occurs if too many incorrect

password attempts are tried for an account.